For most users, the vast majority of support services will be FREE. This includes on-going software updates, free access to a world-class On-line Help System (with very clear instructions and even a number of free training videos) and a Support Request System for email support. By utilising these resources you can avoid the need for most training or support costs. 

Some services - like data conversion, personalised training and data repair - are not covered by the free service. However, users with a Gold Pass membership will receive priority support and special pricing. Please see below for full details.

N/A=Not Applicable or Not Available.

Notes

1. Trial Period is the 14-day free trial period (which uses demo data) and which can be downloaded here.
2. First 30 days means within 30 calendar days after the first payment is made and a Licence Key is issued to new sites.
3. Free support, where listed, is only available on the latest version of LinxCRM and requested via the Support Request form found in the On-line Help System. The Support Request form will require details of your system such as the versions of Windows and LinxCRM - without this information we are unable to provide relevant advice. You will be asked to confirm that you have the latest upgrades for both and have already sought a solution using the available on-line resources. Callers by telephone who have not lodged a Support Request will be asked to do so in the first instance so that all the relevant information is to hand.
4. Target response times for Support Requests are within 1-2 business days although actual times are usually much faster. However, this can depend upon time-zone differences, public holidays and workload.
5. Please see the Price List for details of Rates A and B.
6. To avoid potential problems, technical support is generally only provided to suitably-qualified personnel, such as technicians or network engineers.
7. Training is defined as providing assistance that takes longer than a total of 15 minutes per support matter (including time to research or document issues) and/or where the user has not referred to the Help system in the first instance. Excessive free support (in the view of Linx Software) may mean that future support will be treated as training and, on the giving of written notice by email, will therefore be chargeable.
8. Availability of support cannot be guaranteed for versions other than the current version, even where the service is chargeable. (Note that a new version of LinxCRM is generally issued every month or two and is indicated by a change of version number such as 7.50, 7.51 etc). Support for versions greater than 12 months old will almost certainly not be possible for technical reasons so it is very important to keep your copy up-to-date.
9. Where chargeable services are requested, written authorisation must be provided by the customer and suitable payment arrangements must be in place.
10. On-site support is not generally available but, where arranged, travel time, travel costs and accommodation (where required) are additional.
11. Details are subject to change without notice. E&OE.